Refund policy

anchorman.nz Return Policy

23-01-2024

Thank you for shopping with Anchorman.nz. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please review our return policy below:

1. Returns Eligibility:

1.1. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.2. Returns must be initiated within 30 days from the date of purchase.

2. Non-Returnable Items:

2.1. Certain items are non-returnable, including but not limited to:

• Customized or personalized products.
• Gift cards.

3. Return Process:

3.1. To initiate a return, please contact our customer service team at john@anchorman.nz with your order number and details of the item(s) you wish to return.

3.2. Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).

4. Shipping Costs:

4.1. Customers are responsible for the cost of return shipping, except in cases where the return is due to a mistake on our part or a defective product.

5. Refund Process:

5.1. Once we receive the returned item(s) and verify their condition, we will process the refund to the original payment method.

5.2. Refunds may take 5-7 business days to appear in your account, depending on your bank or credit card provider.

6. Exchanges:

6.1. We currently do not offer exchanges. If you need a different item, please follow the return process and place a new order.

7. Damaged or Defective Items:

7.1. If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or issue a refund.

8. Contact Information:

8.1. For any questions regarding our return policy or to initiate a return, please contact our customer service team at john@anchorman.nz.