Anchorman.nz Shipping Policy

Effective Date: 11-09-2025

Thank you for choosing Anchorman.nz! Our Shipping Policy outlines the terms and conditions regarding the shipment of your orders.

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1. Order Processing

1.1. Orders are typically processed within 7 business days, excluding weekends and holidays.
1.2. Some items are made to order and may take up to 3 weeks to process before shipping.
1.3. Processing times may vary based on product availability and order volume. We will notify you promptly if there are any delays.

2. Shipping Methods

2.1. We offer various shipping methods, including standard and expedited options. The available options will be presented during the checkout process.
2.2. Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination.

3. Shipping Times

3.1. Estimated shipping times depend on the chosen shipping method and the destination. Please note that these are estimates, and actual delivery times may vary.
3.2. Once your order has shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the status of your delivery.

4. International Shipping

4.1. We offer international shipping to select countries. International shipping costs and delivery times vary by location.
4.2. Customers are responsible for any customs duties, import taxes (e.g., VAT/GST), TARIFFIS , brokerage, or handling fees imposed by their country’s customs regulations. These charges are not included in our prices or shipping costs and must be paid by the recipient when the order arrives in the destination country.
4.3. Anchorman.nz is not responsible for delays caused by customs clearance. If a package is refused, abandoned, or returned to us due to unpaid duties, taxes, or tariffs, shipping costs are non-refundable. Any return shipping, customs storage, or disposal fees charged to us may be deducted from your refund (if applicable).

5. Shipping Delays

5.1. While we strive to meet estimated delivery times, external factors such as weather conditions, customs processing, and carrier delays may affect shipping schedules. We appreciate your understanding in such circumstances.

6. Shipping Restrictions

6.1. Some products may have shipping restrictions based on local laws and regulations. It is the responsibility of the customer to be aware of and comply with any applicable restrictions.

7. Undeliverable Packages

7.1. If a package is returned to us as undeliverable due to an incorrect address provided by the customer, refusal of the package, or other reasons, the customer will be responsible for the cost of reshipment.

8. Lost, Stolen, or Damaged Packages

8.1. Anchorman.nz is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
8.2. Anchorman.nz is not liable for any damage that occurs during shipping. If your order arrives damaged, please contact the carrier directly to file a claim.
8.3. As a goodwill gesture, we will assist you where possible in providing documentation, photos, or shipment details to support your claim with the carrier.
8.4. We recommend selecting a tracked and insured shipping method at checkout to protect against loss or damage in transit.

9. Contact Information

9.1. For questions or concerns regarding our Shipping Policy, please contact us at john@anchorman.nz.

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